Privacy Policy
Effective Date: May 29, 2025
Noctra™ | noctra.ca
At Noctra™, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or make a purchase from our website.
1. Information We Collect
When you visit noctra.ca or make a purchase, we may collect the following types of information:
- Personal Information: Name, email address, billing and shipping address, phone number, and payment details.
- Device Information: IP address, browser type, device type, operating system, referring URLs, and browsing behavior via cookies.
- Order Information: Products ordered, date/time of order, and total amount.
We do not store full credit card numbers or payment credentials — all payments are processed securely through third-party gateways.
2. How We Use Your Information
We use your data to:
- Process and fulfill your orders
- Communicate order updates, shipping info, and promotional emails (if opted in)
- Improve our website functionality and customer experience
- Detect fraud, prevent abuse, and comply with legal obligations
3. Cookies and Tracking
Noctra uses cookies to:
- Remember your preferences
- Track your browsing behavior for analytics
- Facilitate cart and checkout functionality
- Show you targeted ads (if applicable)
You can adjust your browser settings to refuse cookies, but doing so may affect site functionality.
4. Third-Party Services
We may share limited data with trusted third-party providers strictly to perform services on our behalf, such as:
- Payment processing (e.g., Airwallex, Stripe, PayPal)
- Order fulfillment and shipping providers
- Analytics and marketing tools (e.g., Google Analytics, Meta Ads)
We never sell or rent your personal information.
5. Data Retention
We retain your order information for our records unless and until you ask us to delete it. Data used for analytics or compliance may be kept longer in aggregated or anonymized form.
6. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data
- Withdraw consent to marketing communications
- Request a copy of the data we hold about you
To exercise your rights, email us at support@noctra.ca.
7. Children’s Privacy
Our website is not intended for individuals under the age of 16. We do not knowingly collect personal information from minors. If we discover such data has been collected, we will delete it promptly.
8. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the revised date. Continued use of the site implies acceptance of the new terms.
9. Contact Us
For more information or questions about our privacy practices: